October is Client Appreciation Month!

Guess what? Our most important staff members are not on the pay roll! Our most important staff members are the people who entrust their pets' care and lives with us. These are the people who have chosen to allow us to help their pets.

On, Saturday October 12 from 10am to 2pm, we invite all clients, friends, pet owners and neighbors to join us for a celebration of our most valued employees - You!

Without our clients, we would not exist. Without our clients we would not get to play with kittens and puppies for a job.
Without you, I would be talking to myself.

So, for the month of October we will celebrate you, our clients. Client Appreciation Day will feature give-aways, raffles, a tour of the hospital, meet and greets with our entire staff and educational talks. We hope that you will be able to make it out to meet us.

As part of Client Appreciation Month, Ventana Animal Hospital will be introducing you to our entire staff. We understand that doctors, though vitally important, are just part of the picture. We know that your experience starts from the moment you pick up the phone and doesn't end until your technician helps you out to the car. Every interaction that you have is a reflection of us. Our goal is to illustrate our care and compassion during every point of contact.

We have taken great pains to select a compassionate and caring staff that has obtained the training necessary to provide your pet the best quality veterinary care. Ventana Animal Hospital asks every staff member to share Continuing Education at our monthly staff meetings, allowing all of us to stay on the cutting edge. We encourage a culture of learning and knowledge so that we may provide your pets the most current medicine available.

Ventana Animal Hospital has three full-time veterinarians, Drs, Karen Burrows, M. Nielsen, and Michele Estheimer. Supporting these doctors are five technicians, Alaina, Kianna, Mary, Rebecca, and Angela. Ronnie is the communication hub of the building, fielding most phone calls and greeting everyone when they walk in the door. I often lurk near the front desk, but will work as a technician as needed. Karyl keeps the place spic and span, and helps out in the back with patient work ups and surgery.

For a small hospital, Ventana Animal Hospital boasts an unusually high number of Certified Veterinary Technicians. Alaina, Mary, Rebecca and I are all CVTs, licensed in the state of Arizona. Kianna has graduated from a technician program but has yet to pass the very rigorous testing required of a technician. Angela, in spite of not being a CVT, is highly qualified, having worked within the industry for many years and most recently in a surgical specialty center.

Over the next month we will be introducing our staff to you to help put names to faces. Caring for pets involves a team approach, and we feel that our team is both dedicated and compassionate, we hope that you will agree. Please check out the biographies page on our website, and keep up with us on Facebook.

Everyone, friend and stranger, is invited to our Client Appreciation Day, we want to meet you, chat with you, share your stories and hopefully teach you something new, but mostly, we just want to say,

Thank You!!!